Trainline

Trainline is a convenient train ticket booking app that helps users easily plan and purchase train travel tickets. Users can check train schedules, fares and seat information in real time. Not only can they book one-way or round-trip tickets, but they can also view train operation information such as delays and cancellations.

how to contact trainline live chat

Phone: Contact Trainline customer service by phone 

Email: Fill out an online form with as much detail as possible 

Online chat: Contact Trainline customer service by online chat 

Passenger Assist: For accessibility support, you can contact Passenger Assist by calling 0800 0223720

how to add railcard to trainline app

To view your Railcard in the app, you'll need to first log in to your account with the same email address you purchased with. After logging in, navigate to the Account tab and tap on "Your Railcards" to bring up the list of Railcards you've purchased. Then tap on "Download Railcard" to download it to your device.

how to change ticket on trainline

It's still possible to change a ticket right up until your scheduled departure, but a fee will apply. To exchange your ticket, find it in my bookings, expand manage my booking and choose change date/time. Select the legs of your journey you want to exchange, click continue and a simplified search widget will appear.